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Patient Information -
Services & Amenities
Visitors
Upon each visit visitors are required to check
in at the front desk where they will be provided
with a visitor badge which must be worn
throughout the hospital.
Your family and friends are welcome guests;
however, please limit visitors to no more than
two at one time. Our visiting hours are from
12:00 p.m. to 8:00 p.m., every day. ICU/CCU
visiting hours are 10:00 a.m. to 6:00 p.m., and
8:00 p.m. to 10:00 p.m. every day. In consideration
for our other patients, please have your
guests follow these visitor guidelines.
For infection control purposes, children under
14 are not permitted to visit patients, with the
exception of siblings of newborn babies and
relatives of oncology patients. Children in
waiting areas must be attended by an adult at
all times.
Visitors with respiratory, skin, or acute gastrointestinal
infections should not visit. Visitors,
especially children, who have been exposed
and may be incubating communicable diseases
(e.g., chicken pox, measles, or german measles)
should not visit and should not be brought to
patient care unit areas such as waiting rooms,
or playrooms.
Visitors should use hand hygiene and other
precautions as appropriate to their degree of
contact with patient and as Nursing staff request.
Please do not use the patient’s restroom,
use the public restrooms in all wait areas and
hallways on the Nursing Units.
Telephones
Your friends and family may call your room
directly from 7:00 a.m. - 9:00 p.m. The number
is 805/585-3015. Ask your nurse for the extension
number for your room and bed.
Telephones are next to your bed. To dial a
hospital department, dial the 4-digit extension
number only. To place a local call, dial 9 and
the number. All other calls require a telephone
calling card.
Internet Access
The hospital features wireless Internet access,
so you may use personal devices to connect to
your family and friends.
Television
Each patient room is equipped with a color TV.
Smoking Policy
In the cause of good health, and in conformance
with our mission of promoting wellness
and preventive programs, Community
Memorial is a smoke free/tobacco free facility.
Smoking is not allowed by patients, visitors,
or staff anywhere within the Health System,
including any space within the hospital
boundaries, off-site public or private offices
or rooms, properties leased by the Health
System, gardens, stairwell landings, entrances
or exits, and any structure connecting to
parking areas or medical office buildings.
Food Services
In addition to our regular menu, our Food
Services Department is pleased to offer you its
Gourmet Fare Menu of specially prepared dinners.
The Gourmet Fare is available at an extra
charge and is not available to patients on restricted
diets. You may reserve a Gourmet Meal
by filling out the reservation form which your
nurse can supply. The Food Services Department
will accommodate a change in your meal time if
a treatment is scheduled at the same time.
Your meals may be restricted before surgery or
procedures. In addition, your meals may be
restricted based on your physician’s orders.
Guest Meals
If you would like a visitor to have a meal in
your room, a guest tray may be purchased at
the admitting window on the first floor. Present
the receipt to the unit secretary on your floor
by 10:00 a.m. for lunch and by 3:00 p.m. for
dinner. Visitors are welcome to purchase meals
in our cafeteria at any time..
Gift Shop
The Auxiliary Gift Shop is open:
Monday - Friday
8:00 a.m. to 8:00 p.m.
Saturdays
8:00 a.m. to 5:00 p.m.
Sundays
8:00 a.m. to 4:00 p.m.
Flowers, Mail, Newspapers
Mail and flowers will be delivered to your
room. Please note that flowers are not permitted
inside the ICU/CCU. Newspapers are available
at a newsstand outside the Loma Vista
Street entrance. You may call the Auxiliary
Desk at ext. 6176 if you would like a paper
purchased for you.
Lost and Found
The Environmental Services Department maintains
a “Lost and Found” for patients’ belongings,
which may have been misplaced. Please
inform your nurse if something is lost.
Spiritual Care Services
Community Memorial is nonsectarian and
welcomes the clergy of all faiths. Clergy representing
most denominations make regular visits
to the hospital. An interfaith chapel is located
on the first floor and is open to visitors and
patients at all times. The Spiritual Care Director
may be reached at 805/652-5450.
No Legal Services Available
The hospital does not provide a notary service,
and employees may not witness the preparation
of legal documents other than hospital consent
forms. If you are in need of this service, please
make arrangements through friends or family.
Other Needs
Please let us know of any special needs or
wishes you may have, so that we can assist you.
If you have any questions or problems, please
ask to speak with the Nursing Director for your
floor. If your Nursing Director is not available,
there is a Clinical Supervisor on your floor,
and a Nursing Supervisor is available at night/
weekends.
Interpreters and/or telecommunication devices
are available to assist physicians, nurses and
other staff in communicating effectively with
our patients and families who are limited in
speaking English or are hearing impaired. For
the hearing impaired, we offer the TDD communication
device, as well as sign translators.
In addition to Spanish interpreters on hand
in the hospital, we also offer CyraCom Interpretive
Services, which provides 150 languages,
24 hours a day, 365 days a year.
Tips & Gifts
The solicitation or acceptance of gratuities from
patients is not permitted. If you wish to express
gratitude for services rendered with a gift, you
are encouraged to donate a gift through the
Community Memorial Healthcare Foundation.
Special funds are available, such as nurse education,
new equipment, and improved facilities.
For more details call 805/667-2881.
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