Patient Information - Services & Amenities

• Visitors
• Telephones
• Television
• Smoking Policy
• Food Services
• Guest Meals
• Gift Shop
• Flowers, Mail, Newspapers
• Lost and Found
• Clergy Services
• No Legal Services Available
• Other Needs

Visitors
Your family and friends are welcome guests; however, please limit visitors to no more than two at one time. Our general visiting hours are from 7:00 a.m. to 9:00 p.m., every day. Visitation times for ICU are subject to the discretion of the patient's registered nurse and nursing supervisor. In consideration for our other patients, please have your guests follow these visitor guidelines.

Visitation by children is subject to the discretion of the patient's registered nurse and nursing supervisor. Children in waiting areas must be attended by an adult at all times.

Telephones
Your friends and family may call your room directly from 7:00 a.m. - 9:00 p.m. The number is 805/646-1401. Ask your nurse for the extension number for your room and bed. Telephones are next to your bed. To place a local call, dial 9 and the number.

Television
Each patient room is equipped with a color television.

Smoking Policy
In the cause of good health, and in conformance with our mission of promoting wellness and preventive programs, OVCH is a “smoke-free” facility. Smoking is not allowed by patients, visitors, or staff anywhere inside the hospital, and is only allowed in designated areas on campus.

Food Services
Your physician may order your meals to be restricted before surgery or procedures. In addition, your meals may be restricted based on your physician's orders and your condition.

Guest Meals
If you would like a visitor to have a meal in your room, a guest tray may be purchased in the Admitting department. Present the receipt to the unit secretary on your floor by 10:00 a.m. for lunch and by 3:00 p.m. for dinner. Visitors are welcome to purchase meals in our cafeteria, open from 10:30 a.m. to 9:30 p.m.

Gift Shop
The Auxiliary Gift Shop is open Monday through Friday 8:00 a.m. to 4:30 p.m.

Flowers, Mail, Newspapers
Mail and flowers will be delivered to your room. Please note that flowers are not permitted inside the ICU. Newspapers are available at a newsstand outside the front street entrance. You may call the Auxiliary desk at ext. 224 if you would like a paper purchased for you.

Lost and Found
The Auxiliary maintains a “Lost and Found” for patients' belongings which may have been misplaced.

Clergy Services
Ojai Valley Community Hospital is nonsectarian and welcomes the clergy of all faiths. Clergy representing most denominations make regular visits to the hospital.

No Legal Services Available
The hospital does not provide a notary service, and employees may not witness the preparation of legal documents other than hospital consent forms. If you are in need of this service, please make arrangements through friends or family.

Other Needs
Please let us know of any special needs or wishes you may have, so that we can assist you. If you have any questions or problems, please ask to speak with the Charge Nurse for your unit. If your Charge RN is not available, there is a Nursing Supervisor on duty at all times.

Interpreters and/or telecommunication devices are available to assist physicians, nurses and other staff in communicating effectively with our patients and families who are limited in speaking English or are hearing impaired.

For the hearing impaired, we offer the TDD communication device.

In addition to qualified interpreters who may be on duty in the hospital, we also offer Language Line Services, which provides 150 languages, 24 hours a day, 365 days a year.

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