Visitor Information

Community Memorial Hospital (CMH) Visitor Policy

For the safety of our patients, physicians, and staff, visitor access to Community Memorial Hospital in Ventura is restricted for the foreseeable future.  CMH strongly encourages the use of electronic visitation methods such as FaceTime, Skype, and phone conferencing.

Approved visitors only will be permitted to undergo screening for entrance to CMH. Please see guidelines below for details on approved visitors.

Ojai Valley Community Hospital (OVCH) Visitor Policy

For the safety of our patients, physicians, and staff, visitor access to Ojai Valley Community Hospital is restricted for the foreseeable future.  OVCH strongly encourages the use of electronic visitation methods such as FaceTime, Skype, and phone conferencing.

Approved visitors only will be permitted to go through screening at the OVCH Emergency Department entrance from 6:00 am to 8:00 pm Monday through Friday, and 7:00 am to 8:00 pm on Saturday and Sunday. Please see guidelines below for details on approved visitors.

Continuing Care Center (CCC) Visitor Policy

Visitors to the Continuing Care Center are NOT PERMITTED at this time, and will only be authorized by very rare exception.

The COVID-19 pandemic has necessitated restrictions on visitation within healthcare facilities. The following guidelines are based on current guidance from the California Department of Public Health.

 CMHS recognizes the important role that visitors play in the mental well-being of hospitalized patients. In consideration of health and safety of our patients, visitors, employees and community, visitor guidelines have been revised to ensure support for patient’s mental health and well-being, with focus on minimizing COVID-19 exposure to others.

These guidelines apply to all patients, regardless of their COVID-19 status, and will continue until further notice.

General Guidelines

  • All visitors will be screened before entering the facility. Visitors who are ill or who have had recent COVID-19 contact exposure will not be permitted to enter any CMHS location.
  • All visitors must be 16 years or older, have a normal temperature, and wear a mask at all times.
  • All approved visitors must wear appropriate personal protective equipment.
  • Support persons must remain in the patient’s room and comply with any health facility instructions on personal protective equipment.
  • Extenuating circumstances will be handled on a case-by-case basis in consultation with nursing staff and the attending physician.
  • Only visitors meeting the below criteria and numbers will be allowed in the facilities. All additional individuals must remain outside of the hospital.

Acute Inpatient Locations

  • No visitors will be permitted for adult patients except as noted below.
  • One visitor allowed for hospital discharge teaching.

Emergency Department / Ambulatory Medicine

  • No visitors will be permitted for adult patients except as noted below.

Outpatient Areas, Cardiovascular Lab and Surgery

  • One support person at time of service.

Patients at End of Life / Hospice Care

  • End-of-life patient care situations will be evaluated on a case-by-case basis with a maximum of one visitor at a time.

Patients With Physical, Intellectual and/or Developmental Disabilities and Patients With Cognitive Impairments

  • One support person allowed to be present with the patient when medically necessary.
  • For hospitalized patients, especially those with prolonged hospitalization, the patient or family/patient representative may designated two support people, but only one support person may be present at a time.
  • Patients with significant vision, hearing and communication deficits should be considered in this category.

Maternal Child Health

  • Labor & Delivery – Mother Baby Unit: One (1) support person is allowed to be present with the OB patient during labor, delivery and postpartum care.   A doula, if used by the patient, with documented evidence of profession will be allowed in private patient rooms. Doulas will be required to leave after delivery, before or at the time the patient is transferred to Mother-Baby.
  • NICU: No more than two support persons (baby’s mother and her designated support person who were “banded” after birth)
  • Pediatrics: parents/guardians only – two designated support persons.

Options for Alternative Visiting / Virtual Visitation

  • Alternate visiting is encouraged through virtual means, for example using FaceTime, Facebook Messenger, Skype, Zoom, WebEx or other web-based video chat
  • Phone, texting and/or email correspondence 
  • Staff may assist patients if needed

For assistance in determining extenuating circumstances to override the above restrictions, please contact the nursing director associated with the unit or the vice president of patient care/CNO for guidance.

Public Areas and Outdoor Spaces

The frequency of cleaning and disinfecting of our Public Areas and waiting rooms at CMH and OVCH has been increased with an emphasis on “high-touch” surfaces including door handles, elevator buttons, handrails, desk counters, table surfaces, dining surfaces, keypads, chairs, etc.

Public restrooms in our main lobbies and emergency department at CMH are sanitized every two hours, which includes wiping down and sanitizing counters, sinks, stalls and other “high-touch” areas. 

As essential companion access to patient care areas is highly restricted at this time, the public restrooms on floors two through six at CMH are sanitized twice a day.

All public restrooms at OVCH are sanitized twice per shift (approximately four times p/24 hours), which included wiping down and sanitizing counters, sinks, stalls, and other “high-touch” areas.      

Seating and dining accommodations in our public areas have been reconfigured to meet social-distancing requirements and we require that all individuals making use of these spaces wear masks and adhere to social-distancing guidelines.     

In order to reduce crowding and help maintain social-distancing guidelines, essential companions are encouraged to wait in their personal vehicles or make use of our many Outdoor Spaces whenever possible. Essential companions who undergo screening for entry to CMH or OVCH and then subsequently exit either facility will be required to submit proof of screening (provided upon initial screening) prior to re-entry.  If proof of screening cannot be produced, another screening will be required.